These Terms and Conditions set out the basis on which Cleaners Bayswater provides domestic and commercial cleaning services to customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Cleaners Bayswater, the provider of cleaning services.
Customer means any individual, business, or organisation that books or receives services from the Company.
Services means cleaning and related services provided by the Company as agreed with the Customer, including domestic cleaning, commercial cleaning, end of tenancy cleaning and other similar services.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, worker, or contractor engaged by the Company to perform the Services.
The Company will provide the Services as described at the time of booking and as confirmed in the booking confirmation. The scope of work will normally include general cleaning tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning and other agreed tasks. Any additional or specialist tasks, such as external window cleaning or deep cleaning of appliances, must be agreed in advance and may be subject to additional charges.
The Company reserves the right to decline or discontinue any Service it reasonably considers unsafe, inappropriate, or beyond the agreed scope of work.
The Company primarily operates within Bayswater and surrounding areas in London. Acceptance of a booking is always subject to availability of Cleaners and confirmation that the Premises are within an area serviced by the Company. The Company may, at its discretion, agree to provide Services outside its usual service area, which may attract additional travel or parking charges.
Customers may request a booking by contacting the Company and providing accurate details of the Premises, the type of Service required, preferred dates and times, and any specific requirements. All bookings are subject to acceptance by the Company.
Once a booking is accepted, the Company will provide a booking confirmation, setting out the key details, including date, time, location, and an indication of charges. The Customer is responsible for reviewing the confirmation and notifying the Company promptly of any errors or omissions.
The Company may require additional information or clarification before confirming a booking, especially in relation to larger or specialist cleaning projects.
The Customer must ensure that the Company and its Cleaners have safe and reasonable access to the Premises at the agreed time. This includes access to keys, entry codes, parking where applicable, electricity, hot and cold water, and adequate lighting.
If Cleaners are unable to gain access to the Premises at the scheduled time, or if access is delayed or restricted due to circumstances within the Customer’s control, the Company may charge a call-out fee or the full booking amount, at its discretion.
Where keys are supplied to the Company, the Customer must ensure they are clearly labelled but do not show full addresses. The Company will take reasonable care of keys while they are in its possession but accepts no liability for pre-existing issues with locks or security devices.
The Customer agrees to:
Provide accurate information when booking and update the Company of any changes.
Ensure that the Premises are reasonably tidy and accessible so that Cleaners can perform the Services efficiently.
Notify the Company in advance of any health and safety risks, fragile items, or areas of the Premises that require special care.
Ensure that children, pets, and other occupants do not interfere with the Cleaners while they are performing the Services.
The Customer is responsible for securing valuable items and confidential documents before the start of any Service. The Company recommends that valuables are stored safely and out of sight.
Prices for Services are usually based on an hourly rate, a fixed fee, or a combination of both, depending on the type of cleaning requested. Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as specified at the time the quotation is given.
The Company reserves the right to amend quotations if the information provided by the Customer is inaccurate, incomplete, or if the condition of the Premises is substantially different from what was reasonably anticipated. In such cases, the Company will inform the Customer as soon as reasonably practicable and agree any adjustments before continuing with the work.
Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Service or in advance where requested by the Company.
Accepted payment methods may include bank transfer, card payment, or other methods notified by the Company. Cash payments may be accepted at the Company’s discretion, but Customers are encouraged to use traceable payment methods.
For regular or contractual cleaning arrangements, the Company may issue invoices on a weekly or monthly basis, with payment due by the date stated on the invoice. Late payments may incur interest or administrative charges, and the Company reserves the right to suspend or cancel Services until outstanding sums are paid in full.
The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period for cancellations or rescheduling is typically 24 hours prior to the scheduled start time, unless a different period has been agreed in writing.
If the Customer cancels or reschedules a booking with less than the required notice, the Company may charge a cancellation fee, which may be up to the full amount of the booked Service. This is to cover the cost of reserved time and allocated Cleaners.
The Company may cancel or reschedule a booking if it is unable to provide the Services due to reasons beyond its reasonable control, including staff sickness, severe weather, transport disruption, or other unforeseen circumstances. In such cases, the Company will offer an alternative appointment or, where payment has already been made for the affected Service, a refund or credit at the Customer’s choice.
The Company aims to provide services to a professional standard. If the Customer is dissatisfied with any aspect of the Service, they must inform the Company as soon as possible, and in any event within 24 hours of completion of the Service.
Where a complaint is justified and relates directly to the quality of the cleaning performed, the Company may offer to send a Cleaner back to rectify the issue, or may offer a partial refund or discount, at its discretion. The Customer must allow the Company an opportunity to remedy any shortcomings before seeking alternative remedies.
The Company will take reasonable care while performing the Services. However, the Customer must notify the Company of any items that are particularly fragile, valuable, or irreplaceable. The Company recommends that such items are removed from areas where Cleaners will be working.
Any alleged damage or loss must be reported to the Company as soon as possible and in any event within 24 hours of the Service. The Customer must provide reasonable evidence and information to support any claim.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for fraud or any other liability that cannot be lawfully excluded.
Subject to the preceding paragraph, the Company’s liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the amount paid or payable for the specific Service from which the claim arises.
The Company is not liable for:
Normal wear and tear or deterioration of surfaces, fabrics, or materials that may result from cleaning.
Pre-existing damage, defects, or staining that cannot be fully removed by normal cleaning methods.
Loss or damage arising from inaccurate information provided by the Customer, inadequate supervision of pets or children, or the presence of third parties on the Premises.
Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
The Company maintains appropriate insurance cover in connection with its cleaning operations. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.
The Company is committed to working in a safe and respectful manner. Cleaners are instructed to follow health and safety guidelines, including the proper use of cleaning products and equipment. The Customer must not request any Cleaner to perform tasks that are unsafe, illegal, or outside the agreed scope of work.
The Company does not tolerate abuse, harassment, or discriminatory behaviour towards its staff. The Company may immediately suspend or terminate Services if a Cleaner is subjected to inappropriate behaviour or conditions at the Premises.
Unless otherwise agreed, the Company will provide standard cleaning products and equipment necessary to carry out the Services. If the Customer chooses to supply their own products or equipment, they are responsible for ensuring they are safe, appropriate, and in working order.
The Company is not responsible for any damage arising from the use of products supplied by the Customer, including any unsuitable or defective cleaning materials.
The Company will dispose of general household waste generated during the normal course of cleaning by placing it in the Customer’s designated bins. The Customer is responsible for ensuring that there is adequate capacity in their waste and recycling bins for any waste collected during the Service.
The Company is not licensed to remove or transport controlled waste, hazardous materials, medical waste, or large volumes of refuse from the Premises. This includes items such as chemicals, paint, asbestos, syringes, and other regulated materials. If such items are present, the Customer must arrange appropriate disposal through authorised waste management services.
The Company will comply with relevant waste and recycling rules applicable to the local area and expects Customers to do the same. Where specific local segregation or recycling requirements apply, the Customer should inform the Company so that waste can be placed in the correct receptacles on site.
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, utility failures, or acts of government.
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to the Customer. Bookings made after such amendments will be subject to the updated Terms and Conditions.
Either party may terminate an ongoing cleaning arrangement by giving any notice period agreed between the parties, or, where no specific period is agreed, by giving reasonable notice.
The Company may suspend or terminate Services immediately if the Customer fails to pay sums due, breaches these Terms and Conditions, or behaves in a manner that makes it unreasonable for the Company to continue providing Services.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings between the parties.
Trust our cleaners Bayswater to handle with all your cleaning chores in W2 region. You will be impressed with our professionalism and expertise.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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